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The Hospitality Resource Group International adds Woodland Hills CC, Cedarbrook CC, Ironhorse CC, and Mariner Sands CC, to its list of Clients, 2006
The Clubs referenced above, contracted, recently, with HRGI to perform a variety of services, including Operational Audits, Membership Surveys, Strategic Planning and Executive Search. We wanted to mention Executive Search, because we are providing this service somewhat reluctantly. It is our opinion that these services are not, currently, being well performed by some in the industry. When the average tenure of a General Manager/Chief Operating Officer is 2.7 years, something is not right. Additionally, there is data that supports the fact that 50% of hires are mis-hires and the cost of a mis-hire is staggering. Therefore, we are providing this assistance to our Clients, when asked, and have developed a proprietary, comprehensive questionnaire for candidates, that one referred to as "a dissertation" on club management. The point is, as former owners and operators of private clubs, we felt there needed to be someone providing a true service as opposed to recycling resumes. We look forward to continuing to provide our Clients with exceptional service and consulting expertise as our whole industry faces significant challenges in the future.
The Hospitality Resource Group International goes International, Spring 2005
To reflect the expanding global economy and our recent collaboration with Ernst & Young (Singapore), we have developed an International department. Assisting Ernst & Young with a singularly large project, involving one of Asia’s most prominent private clubs, has broadened our capabilities and expertise in a significant manner. As such, we are now capable of extending our services anywhere in the world to assist private clubs or other hospitality clients. Our International department, reflects our commitment and recognition as one of the fastest growing hospitality consulting firms in the industry.
NHLC Catering, Inc. selects HRGI to conduct an Operational Audit and prepare a Food Service Policies and Procedures Manual, Winter 2004
NHLC Catering, Inc. provides one of the finest culinary programs in the country, in conjunction with the New Haven Lawn Club, located in New Haven, Connecticut. It serves both the club Members and the community, home to Yale University. The Operational Audit, objectively, helped identify areas of improvement that could positively impact operations. The Food and Beverage Policies and Procedures Manual is a great tool for having written guidelines for existing and future staff.
Paris Golf & Country Club selected HRGI to conduct a Board Orientation on industry trends and to conduct a full club, comprehensive, Operational Audit, Winter, 2004
The Paris Golf & Country Club selected HRGI to help identify industry trends with respect to future planning and to conduct a comprehensive Operational Audit. The Audit helped identify operational opportunities to improve their performance and financial capabilities.
HRGI offers Food Service Policies and Procedures Manual to Clients, Spring 2005
For any of our clients seeking comprehensive written policies covering virtually every area of food service operations, this manual will be indispensable. By investing $595.00, you will be rewarded many, many times over with improved operational and financial performance. Contact us for ordering information.
HRGI launches new Executive Search Division, Spring 2004
There is astonishing data to support that 50% of hires are mis-hires. The hospitality industry contributes significantly to that statistic. Reacting to numerous requests for assistance in helping find qualified executive personnel, The Hospitality Resource Group International has responded by creating a Division to focus on this challenging problem. The enormous costs associated with soliciting and reviewing resumes, coupled with dealing with the fallout of a mis-hire, have prompted us to provide this service to our hospitality clients. We are not approaching this task in a cookie-cutter manner. Clients will be provided with carefully screened and selected candidates that will match the skills and personality of the position. Help eliminate costly mistakes. Please contact us for assistance.
Scioto Country Club in Columbus, Ohio, chooses HRGI for Membership Survey and Assistant Manager Search Assistance, Spring 2004
The Prestigious Scioto Country Club in Columbus, Ohio, the boyhood home of legendary golfer Jack Nicklaus, and home to many prestigious events, chose The Hospitality Resource Group International to provide tabulation and analysis assistance on a survey of its Membership. Additionally, our newly created Executive Search Division helped find a successful candidate for the critically important Assistant Manager/Food and Beverage Director position. This person is an integral part of General Manager Tim Hayes’s staff and we were proud to assist both him and the Scioto Country Club.
The Landings Yacht, Golf & Tennis Club in Naples, Florida chooses HRGI for development and analysis of a comprehensive Membership Survey, Spring 2004
The Landings Yacht, Golf & Tennis Club, a bundled community located in Naples, Florida, with a Membership of over 1100 Members, was facing several decisions that would greatly impact how they would approach current and future initiatives. The Club had not conducted a comprehensive Membership Survey in quite some time, so in order to help their planning committee determine what would be supported in a long-range plan, it was necessary to determine the feelings of the current Membership. The information that was gathered, both in the raw data and the Member comments, significantly assisted the planning committee in performing its duties.
HRGI will introduce an exciting new food and beverage program,
Spring 2003
The Hospitality Resource Group International plans to offer its clients a comprehensive
food and beverage training program to begin in the Spring of 2003. It
is a two dimensional approach to helping clubs with front and back-of-the-house
challenges. Our "Chef Assist" program will provide a highly
qualified Executive Chef to work on-site, with your existing Chef, for
three days, and one of our senior food and beverage executives to simultaneously
work with the front of the house on service and training issues. This
exciting new program will provide our clients with solutions to situations
that members feel is the area of a club that has the most problems. Call
us to reserve dates for this exciting new program.
Country Club at DC Ranch, Winter 2003
The Country Club at DC Ranch, one of the country's most prestigious
new clubs, located in Scottsdale, Arizona, chose The Hospitality Resource Group International to conduct a comprehensive membership survey. The Country Club at
DC Ranch is in the portfolio of DMB Golf and includes among its members
former British Open Champion, Tom Lehman.
HRGI to launch new educational seminars, Fall of 2002
To members of Chambers of Commerce on how to develop a better customer
service culture and how to manage change.
New Seabury Resort & Conference Center Chooses HRGI, Spring 2002
The New Seabury Resort & Conference Center in Cape Cod, Massachusetts
has chosen The Hospitality Resource Group International to perform a Food & Beverage
Operational Audit and a comprehensive Membership Survey. This 2300 acre
property has a 45,000 square foot clubhouse, several dining outlets, two
golf courses and is owned by financier Carl Icahn. They do $7,000,000
in food and beverage sales.
Forest Lake Club Chooses HRGI, Spring 2002
The Forest Lake Club in Columbia, South Carolina has chosen The
Hospitality Resource Group International to assist in the preparation and tabulation
of a Membership Food and Beverage Survey.
Harlingen CC Chooses HRGI, Fall 2001
The Harlingen Country Club in Harlingen, Texas has chosen The
Hospitality Resource Group International to conduct a comprehensive Membership Survey
and a 5 year Strategic Plan. In addition, HRGI is providing training to
front line staff. HRGI has also recommended two of its affiliates to assist
Harlingen in other areas of need, membership marketing and renovations.
HRGI clients benefit through services provided directly by HRGI and its
network of affiliates who are recognized experts in the hospitality industry. |